About Priority Services4U
Priority Services4U is an independent care company, providing at-home-care in Wokingham and the surrounding area.
As care providers, our desire has always been to create a service that not only meets, but surpasses, our client needs, both physically and emotionally — so that, with support they can lead happy and fulfilled lives.
As well as providing care to individuals clients, Priority Services4U are also working closely with Wokingham and Reading Borough Councils and other care organisations throughout West Berkshire to provide a care staffing service, which fully meets the needs of this busy sector.
Our care staffs are available to cover various fields of care needs and social care including: Elderly Services, Homecare, Learning Disabilities, Mental Health, Physical Disabilities, Palliative Care, Complex Care, and Day Services of all kinds.
Providing exceptional care
At our heart we have a customer-focused approach to our business model. We treat our clients as if they were our own beloved family members. And we are uncompromising in our approach to quality care.
The PriorityServices4U core team have all worked in the care industry for many years. We have seen first hand that the level of at-home-care varies dramatically and the care provided by some service providers is not as good, or as consistent, as it should be. Addressing these issues was the reason PriorityServices4U was started.
As a team we have extremely high standards and are extremely professional at what we do. We recognised that one of the key ways of ensuring consistently high quality care was to ensure our staff were well trained in the appropriate competences. Our approach is to provide a comprehensive training program to all of our staff to ensure they are fully conversant with all aspects of the care that they are involved with. Additionally, we have a robust monitoring system for quality assurance and staff wellbeing.
Our Carers
At Priority Services4U, we are extremely proud of our staff who frequently go above and beyond for clients. In our staff recruitment process we select only individuals who have passion about caring for others and have aspirations to improve people’s lives. Our aim is to keep our staff long-term by offering them a supportive work environment, which will enable them to grow and develop into their best. Job satisfaction is critical to our staff. Afterall, Happy Staff = Happy Clients.
When working with other agencies we listen carefully to both staff and employers to ensure that our care staff are placed in assignments to which they are ideally suited. This allows Priority Services4U care staff to enjoy their work, while our clients benefit from care agency staff with the skills and aptitudes needed for the particular circumstances.
Meet the Management Team
Alyson Hobbs
Registered Manger
With over 30 years of experience in the care industry, Alyson has been a Registered Manager for 10 years. Alyson’s role is to oversee the smooth running of Priority Services and ensure compliancy so that Regulations are carried out in line with of CQC legislation.
Alyson has the following training: NVQ Management, Diploma in Line Management, Train the Trainer teaching award, NVQ assessor award. As well as all mandatory care industry training including Safeguarding.
Janet Long
Staff and Wellbeing Co-ordinator
Janet has worked in the care industry for over 20 years. Her wealth of knowledge of working with vulnerable people is a valuable asset to Priority Services. Janet’s role is to support staff. She is a mentor and trains new staff members. Initially this is to ensure that all staff are inducted correctly and are compliant to work. Her role also includes addressing any training gaps and concerns by new members of the team. Janet contacts staff on a weekly basis to identify any issues or concerns concerns.
Alyson has an NVQ 3 and all mandatory training, and Train the Trainer qualifications.
Cecilia Michael
Finance Manager
Cecilia is the founder of Priority Services 4U. She has a Diploma in Health and Social Care as well as a BSc (hons) in Integrating Health and Social Care and has more than 20 years’ experience working in the health and social care industry at business executive level.
Cecilia has worked in a variety of roles and capacities, including as House Manager in supported living environment and with NHS Intermediate Care Team in Wokingham.
With this experience and the knowledge she gained from her degree she saw that there was a great need for support to help clients to live safely but as independently as possible in their own homes as this enabled them to continue to access their communities.
Cecilia has been working in partnership with multi-disciplinary teams to provide the best care for clients in their own homes.