Who we are
Suggested text: Our website address is: https://priorityservices4u.co.uk. Our Company number 12217698
You can contact us office tel: 0118 214 3803 via email admin@priorityservices4u.co.uk or by post at Molly Millars Lane, Fishponds Road, Wokingham RG41 2QJ
Cookies
What are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit certain websites. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
How we use Cookies
We use cookies to enhance your experience on our website by:
- Recognizing your preferences and settings when you return to our site.
- Enabling essential website functionalities, such as maintaining your login session.
- Analyzing website traffic and usage patterns to improve the performance and design of our site.
- Personalizing content and advertisements based on your interests.
Types of Cookies we use
- Essential Cookies: These are necessary for the basic functioning of our website. Without these cookies, services like logging in or making a purchase cannot be provided.
- Performance Cookies: These cookies collect anonymous data about how visitors use our website, such as which pages are visited most often. The information gathered is used to improve how our website works.
- Functional Cookies: These cookies allow our website to remember choices you make, such as your language or region, and provide enhanced, more personalized features.
- Targeting/Advertising Cookies: These cookies track your browsing habits and help us deliver relevant ads and offers to you. They may also limit the number of times you see an advertisement and measure the effectiveness of ad campaigns.
Managing your Cookie Preferences
You can manage or disable cookies through your browser settings at any time. However, please note that if you disable cookies, some parts of our website may not function properly.
Third-party Cookies
Some cookies on our site are set by third parties, such as advertising networks or analytics providers. These third parties may use the information gathered by these cookies for their own purposes. We do not have control over these cookies and recommend you review the privacy policies of these third-party services.
Changes to our Cookie Policy
We may update our Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “Effective Date.”
Contact Us
If you have any questions about our use of cookies or this policy, please contact us at [your contact email].
The data that Priority Services4U collects, how we collect it and why
We collect the data that you share with us whilst using the service.
We will only process protected data such as information about your health, if such processing is required to help treat or manage the heath of the patient, or when we specifically obtain consent from you.
Data that you share with us in order to receive value from the service:
Issues and complaints informationFor users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- Contact information including your name, e-mail, telephone number and address
- Information about the patient including their issues, medications and information reported back via the reporting feature and chat functions, and information you share via these functions
- Billing information such as amount paid or earned
- Ratings and reviews
- Log-in information such as username and password
- The following only applies to carers who use the platform:
- Information on your profile, such as your picture, bio, skills and capabilities
- Information generated throughout the application process, including a copy of your DBS (sighted, but not stored, in compliance with all DBS registered body regulations)
- Other information that we request in order to better serve you:
- Feedback and survey information
How we use the data we collect
We use the information we collect to serve you, improve that service, recruit carers, ensure safeguarding and promote our services. These uses include but is not limited to:
- Enabling you to send and receive messages
- Communicating with you by email, telephone, or text messages
- Enabling you to schedule, reschedule and cancel services
- Providing carers with patient information where required
- Rating and reviewing the service
- Reporting on the work that has been done
- Managing payments for services
- Recruiting carers
- Ensuring safeguarding for the benefit of clients/patients
- Providing public profiles of carers
- Addressing complaints, questions and feedback
- Investigating disputes and other issues
- Troubleshooting technical problems
- Improving our services
- Sending you marketing and promotional materials
- Marketing and advertising products and services
- Identifying and preventing privacy breaches
- Informing you of changes to our privacy policy
If you wish to opt-out of promotional e-mails, text messages, or other communications, you may opt-out by following the unsubscribe link or by contacting Priority Services4U directly admin@priorityservices4u.co.uk.
We delete information about you, where required to by law and on your direct request. We also remove information that we consider inappropriate or no longer relevant, at our sole discretion.
Where we collect and use sensitive or special categories of personal data, such as details about your health, we will seek specific permissions from you to process such data as part of the services we provide in accordance with this privacy policy and Data Protection Legislation.
Except as expressly set out in this privacy policy or unless required under UK law, we do not share, sell, or lease personal information about you to any third parties for their marketing use.
Who we share the data with
We do not share your Personal Information with third parties, other than as disclosed in this Privacy Policy, at the time you provide your information. This includes but is not limited to:
Information about clients
In order to provide you with a high level of service, we share information entered about patients with the carers working for them. This can include:
- Patient information shared in the care plan
- Medication information shared in the care plan
- Previous reports, which act as handoffs between carers
Information about carers:
Priority Services4U publicly shares information about the carers on the website and social media including but not limited to:
- Biography
- Picture
- Skills and capabilities
- Reviews and aggregate rating
Where a review has been shared Priority Services4U retains the right to share the review in full, the rating and the first name and initial of the person who provided the rating, as well as their general location
Priority Services4U may use this information to promote our services.
Sharing information with Third Parties
Third party companies and individuals provide or facilitate certain aspects of the services offered through the Priority Services4U. We may provide these third-party service providers with access to your information, including your Personal Information so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
We may share your information in the following ways:
- We may contract with third-party service providers to help us improve our services
- We may disclose your Personal Information when obtaining legal advice
- Payments, a third-party service provider, to process any billing information, including credit card information you submit
- 3rd parties you come into contact with whilst using Priority Services4U may request information which we will provide with your permission. This information will then fall under their privacy policy
- We may be required to disclose Personal Information in response to a court order
- We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Priority Services4U, our users, or others. This includes exchanging Personal Information with other companies and organisations for fraud prevention and credit risk reduction
Your Rights
Your data is just that, it belongs to you. As such, you have a number or rights:
- To be informed about the processing, transfer, storage and origin of additional data.
- To be informed of any profiling based on the data you provide
- Tor receive a copy of your data on request or have that transferred to a third party
- To have it deleted on request
- To object to how it has been or is being processed and used at to be able to opt out of such processing and subsequent decision making on the basis of your data
- To request us to stop contacting you.
You can contact us via email admin@priorityservices4u.co.uk
How we keep your data safe
Data security is important to us, we have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorised access or disclosure and improper use.
Only employees who need to access your information to perform their roles are given access to it, this is controlled and access revoked at the earliest opportunity. Employees are made aware of the importance of data privacy and security.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
General
Priority Services4U reserves the right to change this privacy policy at its sole discretion or where required to by law. We will share those changes with you as they occur.
We do not collect any information from anyone under 13 years of age, as anyone younger than 13 is not authorised to use Priority Services4U.
In the event of any sale of Priority Services4U, we reserve the right to disclose and transfer your information, including your Personal Information to the subsequent owner:
Where any part of this privacy policy is found to be invalid, illegal or unenforceable, that part will be deleted, however, this does not affect any other part of the policy
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the jurisdiction of the English and Welsh courts.
Contact information and Complaints
If you have any questions or concerns, please contact Priority Services4U at admin@priority services4U.co.uk.
If you have any concerns about our use of your information, you also have the right to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.